Delivery Details | MUJI Hong Kong Official Online Shop

Delivery Details

Store Pickup

Free delivery on all orders

Store Pickup

Service area :

・	All MUJI stores in Hong Kong (except MUJI com stores)

Estimated delivery time:

・	2-4 Business Days to selected store

We will send you a pickup notification (“Store Pickup Notification") when your order is ready at the selected store through your registered email or SMS. The pickup time is subject to the time as specified in the email or SMS.

Customer shall pick up the items at the selected store by presenting the Store Pickup Notification email or SMS within 7 calendar days.

Anyone with the QR code on the Store Pickup Notification may pick up the items at the selected store. Customers shall properly keep the Store Pickup Notification and/or relevant email.

The selected store of pickup store cannot be changed once the order is confirmed.

If you fail to pick up within 7 days for any reason not attributable to us, depending on the type of items, we reserve the right to take any of the following actions :

(a)	After Store Collection Deadline, we will cancel your order and refund the balance to you after deducting any kinds of handling fees (if applicable) and a logistics fee;
(b)	If the total order amount is equal to or less than the deductiable amounts as stated in sub-clause (a) above, there will be no refund; or
(c)	We will dispose of your ordered items (especially perishable items) without making any refund or compensation and no further notice will be given.

Self-Pickup Point

Free delivery for net purchase of over $350

Pickup at JingDong Self-Pickup Point for $30

Service area :

・All JDL Self-Pickup Point in Hong Kong

Estimated delivery time:

・	2-4 Business Days

Pickup time limit :

・	Pickup within 3 days (starting from the day of arrival)

You will receive an SMS notification once your order is delivered to the pickup point. The pickup is subject to the time as specified in SMS. Please pickup within the time specified.

If you have not picked up the order after the pickup time, a service fee will be charged on a daily basis for the expired package. Please click here for details.

If the delivery service provider returns the items to its service station due to unsuccessful delivery and send you a notification, and you fail to pick up within the time limit specified (“Pickup Deadline”) for any reason not attributable to us, the delivery service provider may charge you additional fee and we reserve the right to take one of the following actions without further notice :

(a)	We will cancel your order, and refund the remaining balance to you after deducting any fees and/ or outstanding amount payable by you according to these terms; or
(b)	We will dispose of the ordered items (especially perishable items) without making any refund or compensation.

Standard Delivery

Free delivery for net purchase of over $600

Door-to-door delivery of general items for $60

Service area :

・	The Hong Kong SAR
・	Exceptions :
	No delivery to P.O. boxes, Chek Lap Kok, Hong Kong International Airport, Hong Kong Disneyland, Lo Wu, Lok Ma Chau, Lok Ma Chau Spur Line, Man Kam To, Sha Tau Kok, and Shenzhen Bay Port.

Estimated delivery time :

・	Residential, Industrial and commercial addresses
	2 to 4 Business Days

Please note that the delivery time may be extended during holidays such as Christmas and Easter, and promotion periods.

The products will be delivered to the specified address on your order by courier company.

The coverage of delivery is currently limited to industrial and commercial or residential addresses in Hong Kong (except for restricted areas).

If we cannot contact you for delivery after two attempts, the products will be retrieved.

(a)	We will cancel your order, and refund the remaining balance to you after deducting any fees and/ or outstanding amount payable by you according to these terms; or
(b)	We will dispose of the ordered items (especially perishable items) without making any refund or compensation.

Bulky Item Delivery

Free delivery for net purchase of over $3,000

Door-to-door delivery of bulky items for $300

Service area :

・	The Hong Kong SAR
・	Exceptions :
	No delivery to P.O. boxes, outlying islands and restricted areas.

Estimated delivery time :

・	Residential and Commercial Addresses
	Delivery service will be scheduled within approximately 14 days upon the date of purchase. The exact date will be subject to the final confirmation by the Customer Service Department of MUJI
・	Delivery time
	11:00 to 18:00, Monday to Sunday, (except New Year’s Day, Lunar New Year, and public holidays)

Please note that delivery time may be extended during promotion periods.

The products will be delivered by the courier company to the specified address on your order.

We will reconfirm with you the delivery details through SMS 2 days before the delivery. Please arrange the receipt of items within the scheduled delivery time.

The coverage of delivery is currently limited to residential or commercial addresses in Hong Kong Island, Kowloon, and the New Territories (including Ma Wan, Tung Chung, and Discovery Bay).

The delivery fee does not include any assembly charges, labor charges, parking fees, bridge and tunnel toll (Discovery Bay: HK$120), or any additional charges stated herein.

For items that require bulky delivery service, we offer a maximum storage period of 30 days upon the date of order (“Delivery Deadline”). If the items are not scheduled for collection by the Delivery Deadline, you will be deemed to have unconditionally agreed to authorize us to dispose of the items at our sole discretion and take one of the following actions :

(a)	After the Delivery Deadline, we will cancel your order and refund the remaining balance to you after deducting any applicable service charge stated herein; or
(b)	We will dispose of the ordered items without making any refund or compensation.

※Information for Large Furniture Purchase

1. The information is applicable to furniture with large packing size which may have difficulty for delivery, including Mattress - Queen, 2.5 seats and 3 seats Leather Sofa. Please contact our Customer Services by email at mujics@muji.com.hk about the delivery requirement for any merchandises not listed below (if necessary). Customer shall ensure adequate access at the delivery address so customer is advised to measure the space and check the condition of the access prior to purchase with reference to the delivery requirement for large furniture packing as stated below.

2. The below delivery requirement is a general access requirement only assuming that there is no obstacle, like pillar, handrail, lightings, etc. along the access. The delivery requirements may vary subject to the actual environment factor. The delivery service shall be provided according to our "Terms and Conditions for Delivery Service".

3. Customer shall notify us at time of requesting delivery service if the delivery address cannot be accessed by elevator and a labour charge shall be imposed. If the merchandise cannot be delivered at the time of arrival due to access problem, we may reschedule the delivery and/or charge customer any extra costs / charges arising therefrom. We shall have no liability from such delivery failure or delay or any loss and damage arising from the delivery as per Customer's instruction.

4. If Customer requests any return or exchange of merchandise due to the such access problem, customer shall bear delivery charge and any extra charges for return delivery and the merchandise must be returned to us in its original and unused condition and with original packing and subject to our “Goods Return and Exchange Terms and Conditions”. We have the final decision on whether to accept such request.

General Delivery Requirement

• Access by Elevator Customer is advised to ensure the height of elevator door (A) and the depth of elevator (B). The lobby and path should have adequate access for the merchandizes.

• Access by Stairs

i) Straight line: Basically it can be accessed.

ii) With Turning Corner: Customer is advised to ensure the height between stairs, ceiling and the depth of turning corner (D).