Contact Us | MUJI Hong Kong Official Online Shop

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Need assistance or have any questions? Please contact us via the following means for any enquiries. We will get back to you as soon as possible.

General Enquiries

To save your valuable time, our [Frequently-asked Questions] provides detailed explanations under different categories, allowing you to quickly and easily find the answers you need.

Change of Delivery Date of Bulky Items / Application for Return of Items

For enquiries about change of the delivery date of bulky items or application for return of items, please contact us at mujics@muji.com.hk and provide the following information. We will contact you via email or telephone within 2 Business Days.

・	[Contact method] Please include your name, phone number, and registered email address in your email.
・	[Order Number] Please provide order number in your email.
・	[Order date] Please provide order date in your email.
・	[Change of delivery date of bulky items] You may change the delivery date of bulky item(s) one time for free. Please inform us at least 4 Days before the original delivery date. We may not be able to change the delivery date if the relevant notice is not given within the specified time frame.
・	[Application for return of items] Please apply for return within 10 days upon receipt of the item. Please specify the details of the damage to the item in your email and attach photos of the damaged parts. For details, please refer to [Terms and Conditions] .

Customer Service

If you have any further suggestions, please don’t hesitate to contact the Customer Service Department of MUJI Hong Kong.

Tel: +852 2694 9309 (Press 3 after language selected)

Business hours : Monday - Sunday 09:30 - 17:30

Email : mujics@muji.com.hk